Refund and Returns Policy

We thank you for choosing us to purchase your favorite great items and we are upbeat to serve you. Some of the time you will change your mind about the items you have got acquired, no problem. We at Innatural Store will do our best to create the return or trade prepare as basic and smooth as conceivable.

We have encouraged the return or exchange process through the taking after strategies:

Return or trade arrangement:

In case you want to trade or return the item, you must contact us to begin with.

Products can be returned with a refund or exchange within 14 days of purchase under the following conditions:

* Customer will be responsible for the shipping fees for all returned items in advance.
* The shipping representative receives the products from the customer within 3 working days.
* Packages and packing materials must be in their original condition.
* It is required not to use the product.

Products can be returned with a refund or exchange within 14 days of receiving the commodity if it is defective or does not conform to the specifications or the purpose for which it was contracted; however, the customer is required to notify the team with a picture or request on the date of delivery or within 24 hours maximum.

You may not return or exchange any of the following products:

* Which have been previously damaged or used by the customer or are in a condition different from how it was received.

* Any products that have been tampered with. 

* Products that have been bought through any other source than our website. In this case, please return directly to the vendor you have purchased the products from.